IOSR-JBM   Volume-28 ~ Issue-6 ~ June 2026

Abstract: This study examines the impact of Emotional Intelligence (EI) on Leadership Development and Performance Outcomes within the context of Bangladesh. Emotional Intelligence, encompassing self-awareness, self-regulation, motivation, empathy, and social skills, is increasingly recognized as a critical determinant of effective leadership. The study aims to explore how leaders with higher EI capabilities contribute to enhanced leadership competencies and improved organizational performance. Employing a quantitative research design, data were collected from managers and executives across various sectors in Bangladesh through structured questionnaires. Statistical analyses, including correlation and regression models, were conducted to assess the relationships among EI, leadership...

Keywords: Emotional Intelligence, Leadership Development, Performance Outcomes, Organizational Performance, Bangladesh

[1]. Ahmed, S., & Karim, M. M. (2021). Emotional Intelligence Training and Leadership Development in Bangladeshi Organizations. Asian Journal of Management Research, 11(2), 45–57.
[2]. Bhattacharjee, S., & Rahman, M. S. (2016). Assessing the Relationship among Emotional Intelligence, Creativity and Empowering Leadership: An Empirical Study. Journal of Business Studies, 37(3), 27–42.
[3]. Bhuiyan, M. M., & Rahman, T. (2018). Emotional Intelligence and Managerial Effectiveness in the Banking Sector of Bangladesh. Bangladesh Journal of Business Research, 9(1), 55–70.
[4]. Cherniss, C. (2010). Emotional Intelligence: Toward Clarification of a Concept. Industrial and Organizational Psychology, 3(2), 110–126.
[5]. George, J. M. (2000). Emotions and Leadership: The Role of Emotional Intelligence. Human Relations, 53(8), 1027–1055..

Abstract: Digital transformation is reshaping labour markets, organizational practices and human resource management in emerging economies. In this context, digital workforce development has become an important condition for sustainable human resource management, as organizations increasingly require employees with digital skills, adaptability and continuous learning capacity. This study examines the role of digital workforce development in promoting sustainable HRM in Vietnam. Drawing on Human Capital Theory and the Resource-Based View, the study argues that digital....

Keywords: digital workforce development; sustainable HRM; digital skills; workforce adaptability; Vietnam

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Abstract: The development of digital technology and mobile-based banking services has encouraged changes in people’s behavior in conducting financial transactions. Mobile banking has become one of the most widely used digital services because it offers convenience, speed, security, and flexibility in carrying out banking activities. Livin’ by Mandiri, a mobile banking application owned by PT Bank Mandiri (Persero) Tbk, is one form of digital transformation in the banking sector that continues to evolve to meet the transaction needs of modern society. This study aims to analyze the influence of e-service quality and e-trust on e-satisfaction and their impact on e-loyalty among users of the Livin....

Keywords: e-service quality, e-trust, e-satisfaction, e-loyalty, mobile banking, Livin’ by Mandiri, security, reliability, convenience, responsiveness

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