Abstract: Information Technology Service Management (ITSM) has become a critical component for organizations seeking to deliver high-quality IT services that align with business objectives. The Information Technology Infrastructure Library (ITIL) is one of the most widely adopted frameworks for IT service management, providing a structured approach to planning, delivering, operating, and improving IT services. This managerial study examines the role of ITIL in enhancing service quality, operational efficiency, customer satisfaction, and....
Keywords: Information Technology Service Management (ITSM), Information Technology Infrastructure Library (ITIL), Service Management, IT Governance, Service Lifecycle, Continual Service Improvement, Customer Satisfaction, Business Alignment, IT Operations, Organizational Performance
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