IOSR-JBM   Volume-19 ~ Issue-11 ~ November-2017

Abstract: This study aims to determine the service quality in the perspective of ethnic Gu-Lakudo traders. Key informants are academicians and traders. Ordinary informants were traders of the Gu-Lakudo ethnic in the markets of Baubau City and Kendari City, which were obtained by purposive method. Data were collected through in-depth interviews and observations. The result of analysis shows that service quality in the perspective of ethnic Gu-Lakudo traders is; honest in the services provision, indulgent in services providing, giving pleasant in service, and delivery service quickly.

Keywords: Service quality, culture in trade, Gu-Lakudoethnic, local culture

[ 1 ] Agustrisno, 2007. Respon Kultrual dan Struktural Masyarakat Tionghoa Terhadap Pembangunan di Kota Medan, Tesis Pada Sekolah Pascasarjana Universitas Sumatera Utara.
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[ 3 ] Aisyah, Sovi Nur, 2015, Analisis Mekanisme Penetapan Harga Jual Dalam Perspektif Prinsip-Prinsip Ekonomi Syariah (Studi Kasus di Toko Arafah Jl.Perjuangan Cirebon), Skripsi Pada Institut Agama Islam Negeri Syekh Nurjati Cirebon.
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[ 5 ] Anabila, Peter; Nafteh, Bedman and Koduah, Ernest Yaw Tweneboah, 2012, Relationship Marketing Practices and Customer Loyalty: Evidence from the Banking Industry in Ghana, European Journal of Business and Management,Vol. 4 No. 13, pp. 51-61.

Abstract: Organizations must adapt themselves to the empowered customer by implementing strategies that can sustain them in this competitive environment. The strategies such as porter`s generic competitive strategy model differentiation, cost leadership, diversification, and new product development could be used for sustainability. Differentiation is a business strategy where firms attempt to gain competitive advantage by increasing the perceived value of their products or services relative to the perceived value of other firm's products or services. The study aimed to establish the effect of differentiation on performance of rice milling factories in Kenya with focus on Kirinyaga County which is the highest rice growing county in Kenya..............

Keywords: Product Differentiation, Service Differentiation, Physical Differentiation, Knowledge based Theory, Resource based Theory.

[1]. Bordes, A. Bottou, L. & Gallinari, P. (2009) Careful Quasi-Newton Stochastic Gradient DescentJournal of Machine Learning
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Nairobi.Unpublished MBA Research Project, University of Nairobi.
[3]. Awino, Wamalwa & Imaita, (2008).Challenges Facing the Implementation of Differentiation Strategy at the Mumias Sugar
Company Limited.Kenya.
[4]. Barone & DeCarlo (2003) Emerging Forms of Competitive Advantage: Implications for Agricultural Producers. Midwest
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37 Iss: 1 pp. 24 – 42

Abstract: Integrated project management information system (I-PMIS) acquired by construction companies are meant to provide project teams with softwares needed for effective project performance. However little is known on what extend the I-PMIS contribute to project performance. This study looked into the influence of integrated project management system on performance of construction projects in South Rift construction companies, Kenya. The study sought to determine the influence of project management information system efficiency. The study used descriptive survey design. This study accessible population was 95 respondents .The researcher used census inquiry. The study was guided by Technology Acceptance Model (TAM) and DeLone and McLean Information System Success Model (ISSM).Reliability and validity of questionnaire was tested and the analysis of data on hypothesized relationships was done using Multiple Regression Model.............

Keywords: Project Management, Information System Efficiency and Performance

[1]. Ahlemann, F. (2009).Towards a conceptual reference model for project management information systems. International Journal of Project Management, 27(1), 19-30

[2]. Ahlemann, F. (2009).Towards a conceptual reference model for project management information systems. International Journal of Project Management, 27(1), 19-30.

[3]. Amami, M., Beghini, G., & La Manna, M. (1993).Use of project-management information system for planning information-systems development projects. International Journal of Project Management, 11(1), 21-28

[4]. Besner, C., & Hobbs, B. (2012).An Empirical Identification of Project Management Toolsets and a Comparison among Project Types. Project Management Journal, 43(5), 24-46.

[5]. Bichanga, W. O., & Karani, S. R. (2012). Effects of Total Quality Management implementation on business performance in service institutions: A case of Kenya Wildlife Services. International Journal of Research Studies in Management, 1(1).