Abstract: Cold chain logistics play a pivotal role in ensuring the safety and quality of temperature-sensitive products. This study investigates the challenges faced by cold chain service providers and evaluates their impact on operational efficiency and performance. Using descriptive statistics and respondent feedback, the research identifies critical gaps and priorities within cold chain logistics, providing actionable insights for stakeholders. Limited handling practices and insufficient facility resources are noted as strengths, while poor tracking capabilities and environmental efficiency emerge as areas needing improvement. The findings emphasize the significance of infrastructure, safety, and response mechanisms in enhancing the cold chain's overall efficacy......
Keywords: Cold chain logistics, environmental efficiency, tracking capabilities, facility resources, handling practices and supply chain performance
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