Abstract: The keyword-based approach in sentiment analysis offers a structured and interpretable method to assess patient feedback, aiming to enhance patient satisfaction and healthcare quality. This research proposes a hybrid sentiment analysis framework for evaluating patient feedback in the healthcare sector. The study employs both keyword-based and machine-learning approaches to classify patient comments as positive, negative, or neutral. Data was collected....
Keywords: Sentiment Analysis, Patient Satisfaction, Healthcare Quality, Machine Learning, Patient Feedback.
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