IOSR-JBM   Volume-9 ~ Issue-6 ~ Mar-Apr-2013

Abstract: This study aims to examine and explain the effect of the variable service quality and product quality to the company's image, satisfaction and trust. The research was conducted in the area of East Java province which consists of 38 cities / counties, the individual customers who have an active savings bank accounts owned BNI in East Java province. Further sampling Tabungan Plus customers (Taplus) BNI to 4 cities; Surabaya, Malang, Kediri, and Jember done proportionally area (proportional sampling) so that the research sample was 149 people. The analysis tools are Structural Equation Modeling (SEM) to determine the pattern and effect relationships between variables in sequence, i.e. endogenous and exogenous variables. In the SEM analysis, structural equation models, in principle, a multivariate analysis that describes the application of several models simultaneously (Augusty, 2002). The results of the study explained that there is a significant effect between the variables of service quality to the image of the company (0.307) and customer satisfaction (0.307), corporate image, product quality (0.433) and customer value (0.351), the company's image against consumer trust (0.329), the value customer to customer satisfaction (0.478) as well as customer satisfaction with customer trust (0.408).

Keywords: Structural Equation Modeling (SEM), service quality, product quality, corporate image, satisfaction, trust

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Abstract: Increasing financial burden, onus on quality patient care and ever increasing competition has forced hospital administrators across world to focus on innovation in the Management of Hospitals. Logistics management is one such area. Internal logistics of materials like Laboratory samples, reports, blood products, drugs from pharmacy is of primary importance and has direct bearing on the provision of good quality care to patient and improving patient satisfaction. The present study was done to find the efficiency of one such method of logistics management, i.e. pneumatic transport system. Methods: The study was conducted in a large tertiary care hospital for a period of 3 months. It includes study of available literature on pneumatic transport system .Data was collected by direct observation and comparing with existing conventional human based transportation. Results: The study showed saving of a manpower and time of 94.6 Minutes for the total completion of process of sample transportation and Results being put online. Conclusion: Pneumatic transport system is a valuable alternative to human based transportation. There is reduction in manpower usage, faster and safe transport of samples. However study noted there is cost escalation if installed in an existing structure and the system is more suitable for vertical structures.

Key Words: Innovation; Efficiency; Pneumatic Transport Systems; Healthcare

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Abstract: The ready made garment industry plays a pivotal role in our economy ,since it accounts for 16% of the foreign exchange earnings of the country. More than 85% of the employees in this sector are women. The need to upgrade skills through appropriate HRD interventions in this sector is of paramount importance in order to improve the socio-economic conditions of the women employees vis-a'-vis productivity. The pilot study indicates clearly that the companies adopting HR practices have shown positive results in terms of increase in productivity , better social status of employees and reduction in problems pertaining to IR issues.

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