IOSR-JBM   ADMIFMS International Management Research Conference 2018

Abstract: Health service is one most important service sector of any country. Quality of health care services indicates the sustainability of health service. Sustainability of health service consists of three main factors namely financial, social and environmental sustainability. Health financing and patient satisfaction is parameters of financial and social sustainability respectively. Sri Lanka is one of few countries which principally accept the free health concept. Therefore government health expenditure and its utility are important areas to be studied for sustainable service. . This study was designed to analyze social and financial sustainability. Social sustainability was analyzed by patient satisfaction using primary data which was collected by questionnaire and financial sustainability was analyzed using secondary data. A significant gap could be found...........

Keywords: Free Health Service, Health Expenditure, Patient Satisfaction, Service Quality, Sustainability

[1]. Angelova B. And Zekiri J, 2011. Measuring Customer Satisfaction With Service Quality Using American Customer Satisfaction
Model (ACSI Model). International Journal Of Academic Research In Business And Social Sciences, Volume Vol. 1: 3.
[2]. Baltussen R.M, Ye Y And Haddad , 2002. Health Policy Plan. Perceived Quality Of Care Of Primary Health Care Services In
Burkina Faso, Vol 17, Pp. 8-42.
[3]. Berman P, R Ahuja, And L Bhandari, 2009. The Impoverishing Effects Of Health Care Payments In India: New Methodology And
Findings‖. Economic And Political Weekly, Volume X LV, No 16, Pp. 65-71.
[4]. Berman, P. And Ahuja, R, 2008. Government Health Spending In India. Economic And Political Weekly, Volume 43, Pp. 26
&27,209-217.
[5]. Besterfield, D. H., (1994. Prentice Hall, Englewood. Cliffs, NJ, S.N.

Abstract: The development of banking system of a country is very important for the economic development of that country. Banking systems are being introduced internet banking in order to develop the banking system towards customer attraction. With the development of the usage of smart phones, every level of the society including farmers, low income categories and young generation have started to use digital technology for their day today work. Bankers have identified the potential of internet banking in order to achieve competitive advantage and they are implementing internet banking. ABC bank of Sri Lanka has recognized this trend and has started using digital technology to face the competition. This study was conducted to understand the practical issues customers encounter while using internet banking..........

Keywords -Internet banking, Customer Satisfaction, Loyalty, Safety, Easiness, Problem solving

[1]. BalasundaramM, Poongodi, K. (2014) Customer satisfaction with Internet Banking An Analytical study with Special Reference to
the Selected Customers in namakkal District vol 3,no. 8.
[2]. Chanuka.w(2010_ www. ebankingHistry.com. accessed on 12th January 2018
[3]. Haluza-Delay and Davidson (2008).http://www.arraydev.com/commerce/jibc/2004-12/perumal.htm
[4]. Icombo.fpaalilc . J, Kwarteng, M. (2015). E- Banking Fanctionality as a measure of customer satisfaction mediterranean journal of
social science vol 6,
[5]. Jannatul.MN. (2010) E Banking and cstomers satisfaction in Bangladesh an Analysis International Review of Business Research
Papers vol 6, no.4

Abstract: Corporate Social Responsibility (CSR) Is A Business Approach That Contributes To Sustainable Development By Delivering Economic, Social And Environmental Benefits For All Stakeholders. CSR Is A Concept With Many Approaches And Practices. Being Part Of A Conscious, Environment Friendly And Sustainable Approach, CSR Is Gaining More And More Prominence With All Its Stakeholders. Most Corporate Today Are Involved In More Than Their Prescribed Share Of Community Welfare And Development As Part Of Their Corporate Duties & Social Inclination..............

[1]. Wood, Donna J. (1991). "Corporate Social Performance Revisited". The Academy Of Management Review. 16 (4): 691–
718. Doi:10.2307/258977. Retrieved 19 January 2018.
[2]. Bhattacharya, C.B.; Sen, Sankar; Korschun, Daniel (2008). "Using Corporate Social Responsibility To Win The War For
Talent". 49 (2). MIT Sloan Management Review: 37–44.
[3]. Rasche, Andreas; Morsing, Mette; Moon, Jeremy (2017). Corporate Social Responsibility: Strategy, Communication, Governance.
Camebridge University Press. P. 6f. ISBN 978-1107114876.
[4]. Korschun, D.; Bhattacharya, C. B.; Swain, S. D. (2014). "Corporate Social Responsibility, Customer Orientation, And The Job
Performance Of Frontline Employees". Journal Of Marketing. 78 (3): 20–37. Doi:10.1509/Jm.11.0245
[5]. Note: Governance Knowledge Centre Promoted By Department Of Administrative Reforms And Public Grievances Ministry Of
Personnel, Public Grievances And Pensions, Government Of India

Abstract: Online Marketing Is The Practice Of Leveraging Web-Based Channels To Spread A Message About A Company's Brand, Products, Or Services To Its Potential Customers. The Methods And Techniques Used For Online Marketing Include Email, Social Media, Display Advertising, Search Engine Optimization, And More. The Objective Of Marketing Is To Reach Potential Customers Through The Channels Where They Spend Time Reading, Searching, Shopping, Or Socializing Online.A Key Benefit Of Using Online Channels For Marketing A Business Or Product Is The Ability To Measure The Impact Of Any Given Channel, As Well As How Visitors Acquired Through Different Channels Interact With A Website Or Landing Page Experience. Of The Visitors That Convert Into Paying Customers, Further Analysis...........

[1]. Dahlen, Micael (2010). Marketing Communications: A Brand Narrative Approach. Chichester, West Sussex UK: John Wiley &
Sons Ltd. P. 36.
[2]. Hart, Cathy; Doherty, Neil; Ellis‐Chadwick, Fiona (2000-09-01). "Retailer Adoption Of The Internet – Implications For Retail
Marketing". European Journal Of Marketing. 34 (8): 954–974. Doi:10.1108/03090560010331441. ISSN 0309-0566.
[3]. Bennett, S.; Maton, K.; Kervin, L. (2008), "The 'Digital Natives' Debate: A Critical Review Of The Evidence", British Journal Of
Educational Technology, 39 (5): 775–786, Doi:10.1111/J.1467-8535.2007.00793.X
[4]. Jones, C.; Shao, B. (2011), The Net Generation And Digital Natives: Implications For Higher Education., Higher Education
Academy, York, UK.
[5]. OECD (2008), "New Millennium Learners. Initial Findings On The Effects Of Digital Technologies On School-Age
Learners", OECD/CERI International Conference "Learning In The 21st Century: Research, Innovation And Policy" (PDF), 15–16
May 2008 Paris

Abstract: Millennials Are Considered To Be The Most Entrepreneurial Generation Among The Workforce. They Are Not Merely Confined To Traditional Career Paths; They Look For Innovative Ways To Combine Profit And Purpose As Illustrated By Concepts Like Social Entrepreneurship. Given The Unique Traits And Characteristics Of This Generation, Understanding And Predicting Entrepreneurial Mind-Set Among Millennials Will Go A Long Way In Facilitating New Venture Creation And Start-Up Culture In The Country. The Paper Is Based On Krueger's View That Entrepreneurs Are Not Born Out Of Luck Or The Right Opportunity. Instead, Entrepreneurship Should Be Regarded As A Result Of Planned, Deliberate Behaviour. In Future It May Forced Upon..........

Keywords: Millennials, Entrepreneurial Mind-Set, Ajen's Theory Of Planned Behaviour, Shapero's Entrepreneurial Events

[1]. Acs Z (2006), "How Is Entrepreneurship Good For Economic Growth?", Innovations, Vol. 1, No. 1, Pp. 97-107.
[2]. Ajzen I (1991), "The Theory Of Planned Behaviour", Organisational Behaviour And Human Decision Process, Vol. 50, No.2., Pp.
179-211.
[3]. Kruger N. F. And Carsrud A. L. (1993), "Entrepreneurial Intentions: Applying The Theory Of Planned Behaviour",
Entrepreneurship & Regional Development. Vol. 5., No.4, Pp. 315-330.
[4]. Kruger N. F., Reilly M. D. And Carsrud A. L. (2000), "Competing Models Of Entrepreneurial Intentions", Journal Of Business
Venturing. Vol. 15., Nos. 5-6, Setember-November, Pp. 411-432.
[5]. Velusamy A (2014), "Students' Attitudes And Intentions Towards Entrepreneurship In India", Available At
Https://Www.Researchgate.Net/Publication/262912702_Students'_Attitudes_And_Inentions_Toward_Entrepreneurship_In_India_I
SSN0975-9271

Abstract: The Significance Of Employment Of People With Disabilities Has Gained Interest Among Corporates. The Successful Inclusion Of People With Disabilities In The Employment Setting Depends On The Organizational Practices And Perspectives Towards Their Inclusion In Mainstream Employment. This Review Of Literature Examines Is An Attempt To Study The Practices Of Select IT & BPO Companies To Leverage On Skills Of People With Disabilities Post-2000. The Researcher Will Use The Electronic Database To Trace The Relevant Articles, Thesis, Literature, News Items And Other Sources Like Government Gazettes, Companies Manuals, Etc. Which Indicates The Organizational Practices In IT & BPO Companies For The Employment Of People With Disabilities. A Number Of Factors Including Types Of Disabilities, Available Job Offers, Changes In Physical Resources And HR Policies And Practices Affecting Their Employment Will Be Identified And Discussed.

Keyword:Employer, Employment, Organizational Practices, IT & BPO Companies, Skills, People With Disabilities.

[1]. Gewurtz, R. E., Langan, S., & Shand, D. (2016) - Hiring People With Disabilities: A Scoping Review. Work, 54(1), 135.
[2]. Heera, S. (2016) - EMPLOYERS' PERSPECTIVE TOWARDS PEOPLE WITH DISABILITIES: A REVIEW OF THE
LITERATURE. The South East Asian Journal Of Management, 10(1), 54-74.
[3]. NASSCOM (2016) - Making Diversity Work Key Trends And Practices In The Indian IT-BPM Industry Published By Price Water House Coopers (Pwc) Limited

Abstract: Mumbai Is Termed As Financial Capital Of India. Rough Share Of Mumbai In National GDP Is Around 7%. Mumbai Contributes One Third Of The Total Direct Taxes Collected By Government Of India. Almost 50% Of The Custom Duty Collections Of India Are From Mumbai And Roughly One-Fifth Of Central Excise Collections Are From Mumbai.Mumbai Is Home To Almost All Indian Financial Institutions. In Spite Of These Facts Mumbai Has Not Been Selected To Become Base For First International Financial Center. Hence, A Perception Study Was Conducted To Understand The Opinion Of Management Professionals Regarding The Key Requirements For A Region To Make It Best Suited For Becoming IFC.

Key Words: International, Financial, Services, Investment, Institutions

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Https://Www.Google.Co.In/Url?Sa=T&Rct=J&Q=&Esrc=S&Source=Web&Cd=22&Cad=Rja&Uact=8&Ved=0ahukewjv8_O5ktzs
ahvgky8khqbecicqfgiqatav&Url=Http%3A%2F%2Fdm.Mcgm.Gov.In%3A9080%2Fgmdma%2Fwp-
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India%E2%80%99s-Economic-Capital
[4]. Ram B. Bhagat, Population Change And Migration In Mumbai Metropolitan Region: Implications For Planning And Governance,
Asia Research Institute, Working Paper (201), 2013 Http://Www.Ari.Nus.Edu.Sg/Wps/Wps13_201.Pdf

Abstract: Street Vending As A Profession Has Been In Existence In India Since Time Immemorial. Some Studies Estimate That Street Vendors (Approximately 3%) Of The Population Of Metropolis. The Total Number Of Street Vendors In The Country Is Estimated To Be Around 1 Crore. Urban Vending Is Not Only A Source Of Employment But Provide Affordable Services To The Majority Of Urban Population. The Role Played By The Hawkers In The Economy As Also In The Society Need To Be Given Due Credit But They Are Considered As Unlawful Entities And Are Subjected To Continuous Harassment By Police And Civic Authorities. This Is Reported To Be Continuing Even After The Ruling Of The Supreme Court.............

Keywords- Street Food Vendors, Level Of Perception, Purchase Habit Of The Customer.

[1]. Ajzen I.(2002). Perceived Behavioural Control, Self-Efficacy, Locus Of Control & The Theory Of Planned Behaviour. Journal Of
Applied Social Psychology, 32:665-683.
[2]. Atkinson, S. J. (1992). Food For The Cities: Urban Nutrition Policy In Developing Countries. London: London School Of Hygiene
And Tropical Medicine, Department Of Public Health And Policy.
[3]. Bapat M. (1992). Street Food Vending In Pune. Pune, India: Centre Of Studies In Social Sciences.
[4]. Chakravarty I. (1994). Ensuring The Safety Of Street Foods In Calcutta. Proceedings Of The Second Asian Conference On Food
Safety, Bangkok, Thailand, Sep 19-23, 1994.
[5]. Clayton, D. A., Griffith, C. J., Price, P. & Peters, A.C. (2002). Food Handlers' Beliefs And Self-Reported Practices, International
Journal Of Environmental Health Research, 12(1)25-39.

Abstract: Competencies & Skills Have Been The Most Essential Factor To Be Considered In One‟s Lifetime In Terms Of His/Her Employability, Kind Of Behavior & Attributes Possessed Nature Of Work In Strategic& Structured Formats On The Job, Off The Job & In One‟s Daily Proceedings.These Set The Requirement Of Further Being Furnished & Built In Today‟s Era Where In Need For Job-Applicants(Especially At Early Career Stages) Having A Formalized White-Collar Job, Would Need To Go Along Various Standards That Have Been Set In Terms Of Knowledge

[1]. Http://Www.Google.Co.In/Images/Skill-Development
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ia+For+Students+&Oq=Skill+Development+Initiatives+In+India+For+Students+&Gs_L=Psy-
Ab.3...1092.3550.0.4420.6.6.0.0.0.0.287.924.0j1j3.4.0....0...1.1.64.Psy-
Ab..2.3.635...35i39k1j0i67k1j0i131k1j0i20i263k1.0.40BRN00jMa0
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Abstract: A Turnaround Situation Is One Where A Company Suffers Declining Economic Performance For An Extended Period Of Time, Such That The Performance Level Is So Low That The Survival Of The Company Is Threatened Unless Serious Efforts Are Made To Improve Its Performance. Achieving Turnaround Calls For A Totally Different Set Of Skills To Probe Into The Causes Of Decline And To Formulate Appropriate Strategies To Transform The Company For A Fresh Lease Of Life (Prasad, 2006). Different Organisations Adopt Different Strategies For Bringing About The Turnaround.Turnaround And Restructuring Of Companies Is An Issue Of Immense Management Importance...............

[1]. Khandwalla, P. N. 1992. Innovative Corporate Turnarounds. New Delhi: Sage Publications.
[2]. Manimala, M. J. 2005 Entrepreneurship In Established Indian Firms: Strategies For Coping With Large Scale Changes In The
Business Environment. Chapter 16 Of Manimala M.J., Entrepreneurship Theory At The Crossroads: Paradigms And Praxis, In B.L.
Maheswari (Ed.), Innovations In Management For Development, Wiley-Dreamtech India Pvt. Ltd., New Delhi, 365-390 Mcgraw-
Hill.
[3]. Panicker, S., & Manimala, M. J. (2011). Successful Business Turnaround: The Role Of Appropriate Entrepreneural Strategies. 10th,
International Entrepreneurship Forum, (Pp. 1-22). Tamkeen, Bahrain. Strategies. Journal Of Business Research, 36(2): 169–179.
[4]. Panicker, S., & Manimala, M. J. (2014). Successful Business Turnaround: The Role Of Appropriate Entrepreneural Strategies.
Journal Of Strategy And Management, 25(3): 243–262.
[5]. Richard Schoenberg, Nardine Collier And Cliff Bowman (2013). European Business Review,25 (3) 243-262

Abstract: Micro, Small And Medium Enterprises Are Considered As The Growth Engine All Over The World. This Sector Is Having Huge Potential Of Employment. Despite Its Importance And Potential This Sector Is Not Flourishing At The Expected Rate In Developing Countries Including India. Indian Msmes Are Facing Lots Of Setbacks. These Setbacks Are Not Only Hindering The Growth Of Msme Sector But Are Also Obstructing The Growth Of The Economy. Therefore The Main Aim Of This Research Paper Is To Identify These Setbacks Or Challenges Faced By Msmes In Mumbai. In Order To Understand The Challenges Faced By Mumbai Based Msmes The Views Of 117 Msmes Owners Is Captured Through A Structured Questionnaire. The Data Collected Is Analyzed Using Spss. With The Help Offactor Analyzing Tool 8 Factors Have Been Identified Which Represents The Challenges Faced By Mumbai Based Msmes.

Key Words: MSME, Challenges, Economic Growth, GDP, Factor Analysis

[1]. A. Ali, F. Husain (2014) MSME`S In India: Problems, Solutions And Prospectus In Present Scenario, International Journal Of
Engineering And Management Studies, I.J.E.M.S. ISSN 2229-600X VOL.5 (2) 2014: 109-115
[2]. M. A. Siddiqui (2015) Operational Problems Of Micro Small And Medium Enterprises, International Journal In Management And
Social Science (Impact Factor- 3.25) ISSN: 2321-1784 Vol.03 Issue-04, (April, 2015)
[3]. N. Aruna (Apr. 2015) Problems Faced By Micro, Small And Medium Enterprises – A Special Reference To Small Entrepreneurs In
Visakhapatnam, IOSR Journal Of Business And Management (IOSR-JBM), E-ISSN: 2278-487X, P-ISSN: 2319-7668. Volume 17,
Issue 4.Ver. V (Apr. 2015), PP 43-49
[4]. S. Abhinav, D.C. Gupta (2015) Challenges And Opportunities In Micro, Small And Medium Enterprises In India, International
Journal For Research In Applied Science & Engineeringtechnology (IJRASET) ISSN: 2321-9653 IC Value: 13.98 Volume 3 Issue
IV, April2015
[5]. S. Anthony, A. M. Tarpe (2012) Issues And Problems In The Growth Of Micro, Small And Medium Enterprises In Goa: An
Empirical Study, International Journal Of Science And Research (IJSR) ISSN (Online): 2319-7064 Impact Factor (2012): 3.358

Abstract: The Tourism Industry Is Growing At An Accelerating Pace And Indian Tourism Industry Too, Is Gaining Gradual Importance Subsequently. Increase In Share Of Domestic And International Tourism Opens Up Many Additional Avenues Of Employment, Entrepreneurship And Revenue Earnings. The World Travel And Tourism Council Forecasts Indian Tourism Sector To Grow At Annual Average Growth Rate Of 7 Per Cent Over The Next Ten Years. Total Contribution By Travel And Tourism Sector To India's GDP Is Expected To Increase From US$ 136.3 Billion In 2015 To US$ 275.2 Billion In 2025. India Ranked Third Among 184 Countries In Terms Of Travel & Tourism's Total Contribution To GDP In 2016.........

[1]. Sudhir Bhargava, "Location Of Brahmavarta And Drishadwati River Is Important To Find Earliest Alignment Of Saraswati River"
Seminar, Saraswati River-A Perspective, Nov. 20-22, 2009, Kurukshetra University, Kurukshetra, Organised By: Saraswati Nadi
Shodh Sansthan, Haryana, Seminar Report: Pages 114-117
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Padmanābha's Epic Account Of Kānhaḍade. New Delhi: Voice Of India.
[5]. Freitag, Jason (2009). Serving Empire, Serving Nation: James Tod And The Rajputs Of Rajasthan. Leiden: Brill. P. 36. ISBN 978-
90-04-17594-5

Abstract: With Globalisation Acting As A Potent Force In The World, There Exists Rich Possibilities For Education Advancement. The Emergence Of Technology Like The Internet Which Facilitates Synchronous And Asynchronous Communication In Multiple Ways And Often In Multi Sensory Ways Has Made The World Closer. It Also Allows For Education To Reach The Disadvantaged Sections Of The Society Where Education Was Difficult To Implement. This Paper Discusses The Same In A Detailed Manner And The Progress Made By India In Integrating Such Digital Tools In The Education System.
Keywords: Globalisation, Education, Internet, Technology

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