IOSR-JBM   ADMIFMS International Management Research Conference 2018

Abstract: Service Sector Of Sri Lankais One Prominent Area Which Is Being Developed During Recent Past. Therefore, When The Economy Of The Country Develops, The Service Sector Plays An Important Role. Supermarkets Is One Major Developing Service Expanding Their Retailing Island Wide. Therefore, It Is Important To Identify The Behavior Of The Consumer On The Quality Dimensions Of Retailing Sector. This Research Has Been Selected To Assess Effect Of Service Quality Dimension On Retailing Consumer In Sri Lanka.This Research Was Conducted In Order To Identify The Service Quality Of Retailing In Sri Lanka Based On The Super Market Network. This Study Population Is The Entire Consumer Population Who Use The Super Market Network In Sri Lanka. Convenient Sampling...........

Keywords: Service Quality, Retailer Sector, Customers' Perception

[1]. Anantha, RAA &Huam, HT2014,'Assessing The Relationship Between Service Quality And Customer Satisfaction In The
Malaysian Automotive'. Insurance Industry Middle - Cast Junior Of Scientific Research,Vol. Issue 20, 1023-1030.
[2]. Edvadsson, 1998, Viewed On 25th January 2018http://Www.Wlicipidiya.Com
[3]. Emel,Ky 2014,'A Review On Dimensions Of Service Quality',Odels Journal Of Marketing Management Vol. No.2.
[4]. Ghalib, S 2014,'The Impact Of Service Quality Delivery On Customer Satisfaction In The Banking Sectorin Riyadh', Saudi Arabia.
International Journal O Business Administration, Vol.No.5.
[5]. Gloria, KQA2011, 'The Effect Of Service Quality Industry - A Case Of Vodafone (Ghana)', International Journal Of Business And
Management, Vol. 6, No. 5.

Abstract: The Study Is Based On Exploring Relationships Between Identified TQM Factors And Their Performance With Regard To Those Factors. A Questionnaire Was Given To A Group Of Employees In ABC Company In The Seafood Industry In Sri Lanka. The Importance Of TQM Factors Is Widely Recognized. Its Effect On Co-Worker Performance And Innovation Has Been Examined By Previous Research. Analysis Of The Data Obtained Shows A Positive Relationship Between The Implementation Of TQM Practices (Factors) And Firm Performance. This Study Too Is In The Same Direction. Thus Researchers Reviewed The Context As A Whole The Impact Of Innovation Performance And Employee Performance Are Complex In Extent. The Model Is Accepted To The Partially To The Considered Industry..........

Keywords -Total Quality Management, Performance Management, Firm Performance, Employee Performance

[1]. Aquilani, B, Silvestri, C, Ruggieri, A & Gatti, C 2017, 'A Systematic Literature Review On Total Quality Management Critical
Success Factors And The Identification Of New Avenues Of Research',The TQM Journal, 29(1), 184–213. Http://Doi.Org/10.1108/
TQM-01-2016-0003
[2]. Allen, MW 1997, 'Total Quality Management, Organizational Commitment, Perceived Organizational Support, And
Intraorganizational Communication',Management Communication Quarterly, Pp. 316-341.
[3]. Brah, SA 2002, 'Relationship Between TQM And Performance Of Singapore Companies',International Journal Of Quality \&
Reliability Management, Pp. 356--379.
[4]. Corbin, CL 2001,'Concepts In Service Marketing For Healthcare Professionals',Corbin2001concepts,Pp. 1-7.
[5]. Dean JRJW & Bowen, DE 1994, 'Management Theory And Total Quality: Improving Research And Practice Through Theory',The
Academy Of Management Review, 19(3), Pp. 392–418

Abstract: The Achievement Or Ruin Of The Firm Depends On Its Employee Performance. Therefore, Top Management Understood The Importance Of Investing In Training And Development For The Sake Of Improving Employee Performance. Hence, Employees Are The Most Valuable Asset Of Every Company As They Can Make Or Break A Company's Reputation And Can Adversely Affect Profitability. In Research Methodology, Researcher Applied Reliability Analysis To Determine The Internal Consistency Among The Items Initially. Then Descriptive Statistics, Correlation And Regression Model Have Been Applied To Address The Objectives And Followed Diagnostic..............

Keywords: Training, Performance, Perception

[1]. Akinpelu, B. (1999), "Educational Technology And Teaching – Learning Process In The 21st
[2]. Century" In Adesomowo, P.O. (Ed), Basic Of Education, Lagos Triumph Books Publishers.
[3]. Amir Elnaga., Amen Imran (2013).The Effect Of Training On Employee Performanceeuropean Journal Of Business And
Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online)Vol.5, No.4, 2013
[4]. Armstrong, M. (2006). A Handbook Of Human Resource Management Practice, London, UK: Kogan Page, Ltd.
[5]. Baldwin, Timothy T.; Ford, J. Kevin(1988) Transfer Of Training: A Review And Directions For Future Research Personnel
Psychology; 41, 1; ABI/INFORM Global

Abstract: In India, Construction Is The Second Largest Industry After Agriculture. Construction Output As % Of GDP Is 7.2%. 35 Million People Which Are 16% Of Working Population In India Work In Construction Industry. There Are About 75 Large Companies And 28000 Organized Companies In This Sector In India. The Size Of The Indian Real Estate Market Is Estimated At USD 12 Billion And It Is Currently Growing At Rate Of About 30% Annually. 2016-17 Had Been The Years Where We Had Seen The Results Of The Active Government Intervention In Terms Of The Demonetization, Real Estate Regulatory Act And GST In India. While There Is Still A Lot More That The Government Can And Claims That It Will Do, The Fact That Customers Still Need Homes Will Set In. This, Complimented With Lower Real Estate Rates, Lower Interest Rates And Better Incentives To Customers To Purchase Homes Will Go A Long Way In Rebuilding...........

[1]. Deloitte | Www.Deloitte.Com
[2]. CBRE And PWC Websites; Www.Cbre.Co.In; Https://Www.Pwc.In
[3]. Https://Www.Pwc.Com/Sg/En/Real-Estate/Assets/Pwc-Real-Estate-2020-Building-The-Future.Pdf
[4]. Human Resource And Skills Requirements In The BCRE Sector, National Skill Development Corp., April 2015.
[5]. Urban Indian Real Estate – Promising Opportunities, KPMG In India, August 2016

Abstract: This paper is a brief outline about various behavioral indicators of a self-motivated soldier or an employee who takes pride in serving the nation or the organization beyond his normal call of duty without expecting any reciprocating rewards in return and this construct is called as "Organizational Citizenship Behavior (OCB)". The citizenship behavior imbibes to them because of various contextual variables also called as antecedents such as individual's personality traits (e.g. conscientiousness and extroversion i.e. who enjoys leading the team from the front in various whole-ship evolutions of the organization), attitudinal or perceptual variables (e.g. job satisfaction i.e. jubilation on rectifying a critical defect after spending..........

Keywords:Organizational Citizenship Behavior (OCB); Individual differences; Attitudinal & perceptual variables; contextual factors; Leadership style, Altruism, Conscientiousness, Leader-member exchange(LMX).

[1]. Bateman, T. S., & Organ, D. W. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee
"Citizenship". Academy of Management Journal, 26(4), 587–595. http://doi.org/10.2307/255908
[2]. Blau, P. M. (1964). Exchange and Power in Social Life. Exchange and Power in Social Life. http://doi.org/10.2307/2091154
[3]. Bolino, M. C. (1999). Citizenship and impression management: Good soldiers or good actors? Academy of Management Review,
24(1), 82–98. http://doi.org/10.2307/259038
[4]. Bolino, M. C., & Turnley, W. H. (2005). The Personal Costs of Citizenship Behavior: The Relationship Between Individual
Initiative and Role Overload, Job Stress, and Work-Family Conflict. Journal of Applied Psychology, 90(4), 740–8.
http://doi.org/10.1037/0021-9010.90.4.740
[5]. Bolino, M. C., Turnley, W. H., & Bloodgood, J. M. (2002). Citizenship behavior and the creation of social capital in organizations.
Academy of Management Review, 27(4), 505–522. http://doi.org/10.5465/AMR.2002.7566023

Abstract: The Importance Of Training Can Only Be Appreciated With A Clear Understanding Of Its Impact On Employee Performance. An Enhancement In Employee Performance Also Leads To An Enhancement In The Organizations' Performance. In Respect To That, The Main Purpose Of This Research Was To Investigate The Impact Of Training On Nurses' Job Performance At ABC Privet Hospital In Sri Lanka. A Sample Of Sixty Nurses Was Randomly Selected. A Structured Open-Ended Questionnaire Was Used To Collect Data. Collected Data Was Organized And Presented Quantitatively In The Form Of Frequency Schedules, Counts And Percentages. The Results Of The Study Were Analyzed Using The Pearson's Linear Correlation Method In SPSS..............

Keyword:Work Performance, Employee Training, On The Job Training

[1]. Anderson, A. H., (2000). Training In Practice:Successful Implementation Of Plans. U.K: Blackwell Publisher.
[2]. Appiah, B. (2010). The Impact Of Training On Employee Performance: A Case Study Of HFC Bank (Ghana) Limited. Thesis
Submitted To The Department Of Business Administration, Ashesi University College.
[3]. Armstrong,M (2009). Armstrong's Handbook Of Human Resource Management Practice. 11th Ed. London: Kogan Page. 1-1062.
[4]. Asare-Bediako, K. (2008). Professional Skills In Human Resource Management. 2nd Ed. -: Asare Bediako And Associates, Kasoa,
Ghana. 114-116.
[5]. Danziger, J. And Dunkle, D. (2005). Methods Of Training In The Workplace. Research Submitted To The Center For Research On
Information Technology And Organizations (CRITO) At The University Of California, Irvi. 1-25.

Abstract: In Modern Society, Customer Expectations Are In A Higher Level. Every Businesses Seriously Concern On This Facts And Maximum Effort Taken To Delight Customers Due To Keep Market Share. Among The Financial Institution Also, This Competition Could Be Visible. Therefore This Research Has Carried Out To Identify The Customer Expectation Level And Perception Level In The Provided Service And To Identify How Sex, Education Level, Age And Occupation Of The Customers Affect The Expectation Level And Perception Level. According To The ANOVA Results, Probabilities Of Responsiveness And Assurance Are Significant And The Results Say That Age Of Customers Have Influenced On Responsiveness And Assurance. Other Factors, Tangible, Reliability And Empathy Are Insignificant And Customers Age Do Not Influence On Them. Multiple Comparison Says That, Responsiveness Is Having A Marginal Difference With Regard To The Age Groups 18-25 And Above 55. Further It Was Found Out That Education And Job Status Do Not Have Any Effect On The Expected Level Of The Service Quality.

Key Words: Service Quality, Customer Perception, Customer Expectation

[1]. Aksoy L. Keiningham, T. L. Buaye, A. Larriviere B Williams, Land Wilsonj 2015 'Does Loyalty Spars Domains Examining The
Relationship Between Consumer Loyalty, Other Loyalties And Happiness Journal Of Business Research.
[2]. Anjalika, W. P.W, H. M. S. Priyanath 2018, 'Effect Of Service Quality On Customer Satistanction An Empirical Study Of
Customers Who Have Bank Accounts In Both Public And Private Banks In Sri Lanka.' International Journal Of Marketing And
Technology.
[3]. Berry, LL Zeithuml, UA &Parasuraman A 1990, 'Five Imperatives For Improving Service Quality.'
[4]. Chanukaushantha, AW, Wijerathna, PAP, &Samantha Kumara, 2015. 'Customer's Perception On Service Quality Toward
Satistaction, An Application Of SERVPERF In State Sector Bankers In Sri Lanka.'
[5]. Hennayake, Y 2017, Impact Of Service Quality On Customer Satisfaction Of Public Sector Commercial Bank. A Study Of Rural
Economic Context International Journal Of Scientific And Research Publications.

Abstract: This Research Was Attempted To Explore Determinant Of Service Quality Of Life Insurance Business. Determining The Population Of Insurance Policy Holders In Sri Lanka Is Imprecise. Considering The Time Constraints. The Researcher Selected The Target Sample Of 100 Policy Holders And The Study Was Limited To Colombo District In Sri Lanka. A Questionnaire Was Chosen As A Data Collection Instrument. The Sample Has Collected By Using Disproportionate Stratified Random Sampling Design By Using Statistical Package For Social Science (Spss) Software. Data Was Normally Distributed, Analysis Of The Study Revealed That Employees Of Insurance Company Communication Styles, Behavior And Financial Strength Pay More Consideration In Purchasing Life Insurance Policy.The Intangible Factors Which Were Not Considered By Servqual Scale Developed By Parasuraman And Colleaguesto Test Service Quality Have Influenced Here The Customers To Satisfy With Life Insurance Policies.

Keywords- Determinant, Service Quality, Communication, Financial Strength, Intangible, Influence.

[1]. Anderson ,W Fornell,Candlehmann D, R1994 Customer Satisfaction, Market Share, And Profitability: Findings From. Sweden.
Eugene. Journal Of Marketing, Vol. 58, No. 3
[2]. Bryman, A. And Bell, E. (2003) Business Research Methods. Oxford University Press, Oxford.
[3]. Chen 2014,"Developing Life Insurer-Insurance Intermediary Relationships", Managing Service Quality, Vol.No. 24 Issue. 5 Pp.
455 – 468.
[4]. Dapkevicius&Melnikas 2009, Influence Of Price And Quality To Customer Satisfaction Neuromarketing Approach Science –
Future Of Vol.No. 1- 3.
[5]. Daniel , C& Paul Berinyuy, L 2010, Using The SERVQUAL Model To Assess Service Quality And Customer Satisfaction. An
Empirical Study Of Grocery Stores In Umea

Abstract: Patient Satisfaction Is A Criterion For Determining Quality Of A Service. In This Study Outpatient Department (OPD) Laboratory Service In National Hospital Of Sri Lanka (NHSL) Was Considered. The Research Was Designed To Identify The Patient Satisfaction Level, Affecting Factors, Their Influence And Significance Of Demographic Factors On Patient Satisfaction At The OPD Laboratory Of NHSL. The Study Was A Descriptive Cross-Sectional Study. Environmental Factors, Staff And Quality Of The Process Were Considered.Data Were Collected Through An Interviewer-Administered Questionnaire With Five-Point Likert Scale And Analyzed By Using SPSS Version 16...............

Keywords: Quality, Satisfaction, Patient, Staff, Environment, Process, Laboratory

[1]. A., Islam M. Z. and Jabbar M. (2008). Patients Satisfaction of Health Care Services Provided at Out Patient Department of Dhaka
Medical College Hospita. Ibrahim Medical College Journal, 2(2), 55-57.
[2]. Bogale, A. L., Kassa, H. B. and Ali J. H. ([Online]. Available at: https://www). Patients perception and satisfaction on quality of
laboratory malaria diagnostic service in Amhara Regional State. North West Ethiopia', Malaria Journal, 14(241.
[3]. Linder-Pelz, S. U. (1982). Toward a theory of patient satisfaction. Social Science and Medicine, 16(5), 572-588.
[4]. Muula A. Chipeta J. Siziya S. Rudatsikira, E.Mataya, R. and Ataika E. (2007). Human resource requirements for highly active
antiretroviral therapy scale-up in Malawi. BMC Health Services Research, 7(208, [Online]. Available at: www.ncbi.n.
[5]. Minday and Taye. (2012). Patients satisfaction with laboratory services at antiviral therapy clinics in public hospitals. BMC
Research Notes, 5(184 (Addis Ababa, Ethiopia), 1-7 [Online] Available at: http://www.biomedcentral.com(Accessed.

Abstract: Technology Plays A Vital Role In Acquiring Manpower, Maximizing Every Stage Of The Hiring Process. This Gives Justice To The Strategic Importance Of Acquiring Top Caliber Talent. Without The Proper Utilization Of Technology, Hiring Can Become An Operational Bottleneck That Will Suppress The Growth Of An Organization. The Technology Sources Used For Recruitment By Companies Are Social Media, Job Portals, Out Bound Hiring, Social Networking, Emails, Messages Through Mobile; Telecalling, Etc. Are Commonly Used For Targeting The Prospective Employee..............

Key Words: Talent Acquisition, Technology, Artificial Intelligence, Recruitment.

[1]. Https://Blog.Rpoassociation.Org/Blog/The-Impact-Of-Technology-On-Talent-Acquisition
[2]. Https://Blog.Wcnsolutions.Com/Candidate-Fit-Outsmart-Your-Competitors-With-The-Right-Ai
[3]. Https://Www.Recruiter.Com/I/Effective-Talent-Acquisition-Through-Technology/
[4]. Https://Www.Shrm.Org/Resourcesandtools/Hr-Topics/Talent-Acquisition/Pages/Technology-Will-Reshape-Talent-Acquisition-
2018.Aspx
[5]. Https://Workology.Com/30-Talent-Acquisition-Technologies-That-Use-Artificialintelligence/

Abstract: Green Marketing Is The Marketing Of Environmentally Friendly Products And Services. It Is Becoming More Popular As Many Consumers Are Increasingly Concerned With Environmental Issues And Wish To Lead A Conscious Life.Green Marketing Involves Creating An Eco-Friendly Product, Using Eco- Friendly Packaging, Adopting Sustainable Business Practices, Or Focusing Marketing Efforts On Messages That Communicate A Product‟s Green Benefits.Consumers Who Prefer To Purchase Green Products Regularly Without Any Comparison To Non-Green Products Fall Into The "LOHAS‟ Category. LOHAS Stands For Lifestyles Of Health And Sustainability.These Consumers Are Active Supporters Of Environmental Health And Are The Heaviest Purchasers Of Green............

[1]. Consumer Reports: Greener Choices (March 2008). "Resources: Eco-Labels Center: Rainforest Alliance" Accessed March 24,
2008.
[2]. Ethical Corporation (January 2005). Bean Wars. URL Accessed On September 3, 2006.
[3]. Everage, Laura (October 1, 2002). "Understanding The LOHAS Lifestyle". Gourmet Retailer Magazine. Nielsen Business Media.
Retrieved 2014-04-06
[4]. Cohen, Maurie J. (January 2007). "Consumer Credit, Household Financial Management, And Sustainable
Consumption". International Journal Of Consumer Studies. 31 (Volume 31 Issue 1): Page 57–65. Doi:10.1111/J.1470-
6431.2005.00485.
[5]. Halweil, Brianink =; Lisa Mastny; Erik Assadourian; Linda Starke; Worldwatch Institute (2004). State Of The World 2004: A
Worldwatch Institute Report On Progress Toward A Sustainable Society. W. W. Norton & Company. P. 167. ISBN 0-393-32539-3

Abstract: In The Modern Era Of Globalization, It Has Become A Challenge To Keep The Customers As Well Asconsumers In Fold And Even Keep Our Natural Environment Safe And That Is The Biggest Need Ofthe Time. Consumers Are Also Aware Of The Environmental Issues Like; Global Warming And Theimpact Of Environmental Pollution. Green Marketing Is A Phenomenon Which Has Developedparticular Important In The Modern Market And Has Emerged As An Important Concept In Indiaas In Other Parts Of The Developing And Developed World, And Is Seen As An Important Strategyof Facilitating Sustainable Development. In This Research Paper, Main Emphasis Has Been Madeof Concept, Need And Importance Of Green Marketing. Data Has To Be Collected From Multiplesources Of Evidence,........

Keywords:Environmental Pollution, Green Marketing, Globalization, Global Warming, Sustainable Development.

[1]. Alsmadi, S. (2007), ―Green Marketing And The Concern Over The Environment: Measuring
[2]. Environmental Consciousness Of Jordanian Consumers‖ , Journal Of Promotion Management, Vol. 13(3–4), 2007.
[3]. Brahma, M. &Dande, R. (2008), The Economic Times, Mumbai.
[4]. Donaldson, R. H. (2005), ―Green Brands, Nz Marketing Magazine, 24(8), 14–17.
[5]. J.A Ottman,.Et Al, "Avoiding Green Marketing Myopia", Environment, Vol-48, June-2006

Abstract: Corruption Is An Age Old Problem Which Is Hardly Resolved In Meaningful Ways. Wisdom Directed Initiatives Are Most Required To Eliminate The Problem. Thus, It Is Essential To Analyze The Problem From The Ethical Realm. This Paper Makes An Effort To Analyze The Problem From The Indian Philosophical Perspective In General And From The Aspect Of Indian Ethics In Particular. The Unique Aspect Of The Paper Is-It Indulges In Weaving An Anti Corruption Index –To Trace The Tendencies That Lead To Corruption. It Further Reflects On The Intervention Programmes Based On Indian Philosophical Thought Which Can Enrich People At The Thought Level So That They Are Able To Look Beyond Gross Desires. This Paper In Some Way Is A Concept Paper- In Which An Attempt Is Made To Relook At Corruption And Reflect On The Process Of Moving From The Gross To The Refined. The Tone Of This Paper Is Idealistic And The Rhythm Is Reflective As Well As Pragmatic.

Key Words: Philosophy, Corruption, Indian, Ethics

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