Volume-2 (2nd International Conference on 'Innovative Business Practices and Sustainability in VUCA World Organized by GNVS Institute of Management, Mumbai in April 2018')
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Paper Type | : | Research Paper |
Title | : | Service Quality Dimensions and Its Impact on Customer Satisfaction on Private Bank in Ethiopia |
Country | : | India |
Authors | : | Mengistu Guliti Buba || Dr. Debi Prasad Das || Dr. Hamed M. S. Ahmed |
Abstract: Service Quality Is An Attitude Or Global Judgment About The Superior ity Of A Service. To Be Globally Competitive, Service Industries Must Achieve A Quality Service That Exceeds Customers' Expectation. Service Quality Determines An Organizations Success Or Failure. In A Competitive Marketplace Where Businesses Compete For Customers, Customer Satisfaction Is Seen As A Key Differentiator And Increasingly Has Become A Key Element Of Business Strategy. The Main Objective Of The Study Was To Assess The Service Quality Dimensions And Its Impact On Customer Satisfaction On Private Bank In Ethiopia, Dashen Bank, Kombolcha Branches. In Order To Address The Objective Of The Study, Descriptive And Causal Study Design............
Keywords: Servqual, Service Quality, Customer Satisfaction.
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Paper Type | : | Research Paper |
Title | : | Consumer's Purchase intention for foreign products: An empirical study on Indian working professionals |
Country | : | India |
Authors | : | Dr. Sneha Amre |
Abstract: There Is Tremendous Growth In Consumer Reach Which Has Been Witnessed Due To Globalization. Many Firms Have Tapped Opportunities Of Distributing Their Products Around The World. As A Result Country Of Origin Has Become Crucial Part For Decision Making. At One Side Where Country Of Origin (COO) And Foreign Product Knowledge (FPK) Triggers Purchase Intention And On Other Side Consumer Ethnocentrism Acts As A Hindrance For Making Purchase Decision Of Such Products. It Represents Reverse Globalization In VUCA World. The Main Purpose Of This Research Paper Is To Find Relationship Of Country Of Origin, Foreign Product Knowledge, Ethnocentrism, Income Level Of Consumers With Purchase Intention For Foreign Products. For The Said Research Sample Size Was 100 And Working Professionals Were Considered As A Sampling Unit...........
Keywords: Purchase Intention, Foreign Products, Country Of Origin, Foreign Product Knowledge, Ethnocentrism, Income Level
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Product Perceptions. European Journal Of Marketing, Volume. 29, 35-51.
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Paper Type | : | Research Paper |
Title | : | Sustainable Factors for Promoting Organic Products |
Country | : | India |
Authors | : | Dr. Gowri Shankar Mupppavaram |
Abstract: The Persevering Impact Of The Global Warming Has Resulted In The Climate Change. The Needs And Expectations Of The Customers Stimulated The Attitude Of The Organisations To Design Products/Services In Facing The Environmental Influences Due To Climate Change. The People In The Society Are More Concerned To Safeguard The Environment. The Organisations Producing And Marketing Their Products/Services Have To Make Necessary Changes In Their Product Design Process. The Environmental Influences On The Organisation Induced To Develop The Products/Services Which Are Having Unique Features. The Positive Outlook Of The People Towards Protecting The Environment Brought Transformation In The Organisations Policy For Developing Sustainable Products/Services. Sustainability Is A Distinctive Approach For An Expansion And Diversification In Catering The Needs Of The Present As Well As The Future To Safeguard The Environment..............
Keywords : Climate Change, Environment, Organic Products, Sustainable, Sustainability
[1] Gilmore, Dan. (2013, October 4). The Nine Step Plan For Building A Supply Chain Strategy. Retrieved
From Http://Www.Scdigest.Com/ASSETS/FIRSTTHOUGHTS/13-10-04.Php?Cid=7463
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Delhi, Pp. 491-493 .
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Paper Type | : | Research Paper |
Title | : | Green Car: A Study of Customer's Preference |
Country | : | India |
Authors | : | Prof. Nitin Joshi || Dr. Harish Kumar S Purohit |
Abstract: The Aim Of The Study Is To Understand The Preference Of The Customers In The State Of Maharashtra Which Is One Of The Most Developed States Of India. The Study Is Being Carried Out To Understand The Customer Awareness On Environment Friendly Car (EFC). The Study Has Been Done With Reference To The Income Level And Based On The Gender Of The Respondents. With Reference To The Income Background It Is Observed That There Is No Significant Difference In The Awareness Levels But With Reference To The Gender It Is Observed That There Is Significant Difference In The Preference With Reference To The Green Car.
KeyWords: Customer Preference, Environment Friendly Car, Green Car, Customer Awareness
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Paper Type | : | Research Paper |
Title | : | A Study On The Current Scenario Of Consumers Buying Behavior Towards Ayurvedic Medicines In Gujarat |
Country | : | India |
Authors | : | Hemantkumar P. Bulsara || Nidhi Yadav |
Abstract: The Health Of A Nation Is A Reflection Of The Health Of The People. The Balanced Coordination Of Body, Mind, And Consciousness Is The Ayurvedic Definition Of Health. In Today's Era, Where The People Feel Burdened, Hassled, Exhausted, Unrest, Ayurveda Done The Tremendous Job By Its Maintenance And Promotion Of Positive Health And Cures The Diseases Through Medicine, Dietary Restrictions, Yoga And Regulated Life Style Which Certainly Play An Important Role In Providing Inclusive, Affordable, And Accessible Healthcare Services To Millions Of People. Ayurveda Is The Name For A Comprehensive Health Care System That Began In Ancient India. This Gives Authors An Opportunity To Work On With An Effort Focusing On Consumer Buying Behavior Towards Ayurvedic Medicine/Products. The Findings May Be Useful To Online Retailers, As Well As Marketers And Practitioners To Recognize And Better Understand The New Trends That Occur In The Industry Of Ayurvedic Medicine..
Keywords : Ayurvedic Medicine, Modern Medicine, Market, Consumer, Attitude, Scenario.
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113040800560_1.Html
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Paper Type | : | Research Paper |
Title | : | The Changing Landscape in demand of RTC food products in Mumbai |
Country | : | India |
Authors | : | Mrs. Sayali Yadav || Dr. Vinita Pimpale |
Abstract: In A Competitive Market, The Food Industry Would Want To Expand Their Products On A Global Scale. Growing Population Of Working Women, Increase In Overall Population, Demanding Work Schedules, Consumption Habits Enhanced The Growth Of The Ready-To-Cook Food Products In The Global Market. The Increase In Disposable Income And Customers Choices For Healthy Food Products Coupled With The Growing Demand For RTC Food Products Also Further Advance The Demand For RTC Food Products.The Purpose Of This Research Is To Study The Growing Demand Of Ready-To-Cook Product Based On Demographic Factors And To Understand The Brand Perception Of Ready-To-Cook Food Product Market In Mumbai City.............
Keyword: Food Industry, Ready-To-Cook (RTC) Food Products, Brand Perception.
[1] Blackwell, Miniard And Engel (2006). Consumer Behaviour (10th Ed.). Thomson Learning
[2] Soloman, Michael R.; Consumer Behaviour - Buying, Having And Being; Pearson Education; New Delhi
[3] Stern, L.W., El-Ansary, A.I. (1992), The Consumer Behavior: An Information Processing Perspective, Prentice Hall, Englewood
Cliffs, NJ
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Paper Type | : | Research Paper |
Title | : | Political Branding: An Exploration of Potential Areas of Research |
Country | : | India |
Authors | : | Hemantkumar P. Bulsara || Roshni A. Singh |
Abstract: VUCA – Volatility, Uncertainty, Complexity And Ambiguity Are No Longer Just The Issues Faced By The Commercial World, But Also By The Contemporary World Of Politics. These Can Be Attributed To Few Of The Factors Such As: High Political Convergence; Decreasing Voter Turnout And Loyalty; Voter Cynicism; Continuous Media Attention And Scrutiny; Need To Improve Brand Image And Equity; And Cope Up With Changing Macro Environmental Factors Like Growth Of Information And Communication Technology (ICT), To Name A Few. This VUCA Has Led The Need For Application Of Commercial Branding Principles In Politics; To Identify And Differentiate The Parties And Political Products From The Competitors And Build Long-Term Voter Relationship. Political Branding Has Been Relied Upon By Politicians And Parties In Many Countries Few Of Them Include The US, The UK, Canada And Australia...............
Keywords: Political Branding, Political Marketing, Branding, Marketing, Politics.
[1] Adolphsen, M. (2010). Branding In Election Campaigns: Just A Buzzword Or A New Quality Of Political
Communication. Politische Kommunikation Heute—Beiträge Des 5. Düsseldorfer Forums Politische Kommunikation, 29-46.
[2] Agre, P. E. (2002). Real-Time Politics: The Internet And The Political Process. The Information Society, 18(5), 311-331.
[3] Ahmed, M. A., Lodhi, S. A., Shahzad, M. N., & Ahmad, Z. (2012). Political Brand: Role Of Social Agents As A Promotional Tool
For The Development Of Political Interest. Kuwait Chapter Of The Arabian Journal Of Business And Management Review, 2(2),
42-55.
[4] Armstrong, J. S., & Graefe, A. (2011). Predicting Elections From Biographical Information About Candidates: A Test Of The Index
Method. Journal Of Business Research, 64(7), 699-706.
[5] Baines, P., Crawford, I., O'Shaughnessy, N., Worcester, R., & Mortimore, R. (2014). Positioning In Political Marketing: How
Semiotic Analysis Adds Value To Traditional Survey Approaches. Journal Of Marketing Management, 30(1-2), 172-200.
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Paper Type | : | Research Paper |
Title | : | Digital Marketing: A Road Ahead To Pharmaceutical Selling |
Country | : | India |
Authors | : | Prof. Lalitkumar Bhole || Dr. Sushma Verma |
Abstract: Pharmaceutical companies are running hard to keep pace with changes brought about by digital technology. Mobile communications, the cloud, advanced analytics, and the Internet of things are among the innovations that are starting to transform the healthcare industry. A digital wave is sweeping across the $17 billion Indian pharmaceutical industry and companies are dumping old ways of marketing for newer technology, Doctors as well as patients are steadily moving to online media for satisfying information needs. Applications with web platform, Medical portal, E – Detailing, eCMEs (electronic continuing medical education) / Webinars Hybrid, Search engine optimization brings pharma at a heart of digital revolution, with the opportunity to play in expanded marketing role. Traditional detailing task are more simplified with technology using newer algorithms and expositions..............
Keywords - Healthcare, detailing, internet, pharmaceuticals, digital, customer, market strategy.
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https://www.prnewswire.com/news-releases/trends-in-pharmaceutical-industry-digital-marketing-innovation-highlighted-in-newreport-
300484718.html
[2] Nigel Wright. Digital marketing to play greater role in the promotion of pharmaceutical companies and products? Available
from: URL: http://www.nigelwright.com/media/1036/imagine-magazine-issue-12.pdf
[3] Digital Strategy Consulting. Webstrategies for pharma brands. Available from: URL:
http://www.digitalstrategyconsulting.com/documents/DIR_Pharmaceutical-marketing-strategies.pdf
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URL:http://www.tcs.com/SiteCollectionDocuments/White%20Papers/Integrated-Digital-Marketing-Understanding-Customer.pdf
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healthcare-medical-seo/
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Paper Type | : | Research Paper |
Title | : | Digital Sales Strategies Adopted By Indian Mutual Fund Companies To Sustain In 21st Century "Vuca" World |
Country | : | India |
Authors | : | Dr. Lukman Patel || Abdul Kadir Khan |
Abstract: The Ellipsis Vuca (Volatility, Uncertainty, Complexity, And Ambiguity) Precisely Portrays The Circumstances Under Which Today's Corporations And Institutions Function. As There Is No Predictability Or Approach To Plan For "Every Issue' Or Problem That May Arise, It Becomes Essential To Plan For "Any Issue' That May Crop Up. The Vuca World Stipulates Innovative Strategy And Procedures Which Can Be Used To Contrive In Any Given Circumstances, And If Managed Accurately, The Vuca World Will Be An Opportunity For The Information Workers To Discover And Build Up Efficient And Receptive Strategies. (Claire Adamson, 2012) This Is An Exploratory Research Involving Study Of Relevant Literature Which Highlights Major Challenges Faced By Sales Departments Of Mutual Fund Companies, And Also The Digital Sales Strategies Being Adopted By Them For Meeting The Challenges Of 21st Century Vuca World..............
Keywords: Digital Strategy; Asset Management Companies (Amc); Sip (Systematic Investment Plan), Search Engine Optimization (Seo), Online Reputation Management, Webinars
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Paper Type | : | Research Paper |
Title | : | A Study on Usage of ePayments for Sustainable Growth of Online Business |
Country | : | India |
Authors | : | Prof. Sana Khan || Ms. Shreya Jain |
Abstract: Now-a-days we all notice that more and more consumers are moving towards online shopping due to many reasons like convenience, variety, smart devices, etc. The ecommerce sector has boomed with the ease of purchasing and selling products or services, availability and connectivity of latest technologies over the Internet. As the trust level towards ecommerce platforms are increasing; the consumers are becoming progressively comfortable in using different applications like carts, catalogs, comparison, making online transactions. Although many consumers are getting tuned towards usage of various electronic devices and epayment platforms by installing and using numerous applications in their smart devices but there are still many consumers who prefer Cash on Delivery. So it is important for the online businesses specifically to understand the payment usage of ever changing consumers for better sustainable growth. The study is conducted by selecting 100 sample respondents who are using epayments for ................
Keywords : Epayments, Consumer Behaviour, Online Payment Platforms, Sustainability.
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Retrieved From Http://Indianexpress.Com/Article/Technology/Social/E-Payment-To-Tap-Into-Indias-200-Billion-Market-
Whatsapp-Bets-On-Improvement/
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Paper Type | : | Research Paper |
Title | : | Pesca Fresh: A Study on Buying Fresh Seafood Online |
Country | : | India |
Authors | : | Dr. Yashoda Durge |
Abstract: Consumers In India Are Rapidly Evolving With Newer Formats Available For Shopping. Indian Consumers Are Increasingly Shopping Online. The Ecommerce Market In India Expected To Quadruple To $60-70 Billion Over The Next 5 Years, Driven By Faster Growth In Goods Than Services. Internet Users Are Expected To Increase 3 Times From ~200 Million In 2014 To ~600 Million By 2020. According To The BCGRAI Retail Report 2020 Smartphones Proliferation Is Expected To Increase From 120-140 Million In 2014 To 600-700 Million In 2020 Coupled With Lower Cost Of Connectivity And Improved Quality. Seafood In Mumbai Has Mainly Been Sold Either Through Wet Markets, Pavement Stalls Or Fisherwomen Coming To Homes And Selling At The Door. Conceived In 2004 And Run By Seafood Lovers Pescafresh Aims To Provide Seafood Aficionados With The Flavor Of Freshness Right To Their Doorstep..........
Keywords : Seafood, Consumer Behavior, Ecommerce, Online Purchasing
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Association of India, Retrieved from http://www.bcgindia.com/documents/file181823.pdf
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Paper Type | : | Research Paper |
Title | : | Customer Perception towards Online Buying Of Electronic Products from Flipkart and Amazon |
Country | : | India |
Authors | : | Prof. Bhoomi Ahuja |
Abstract: In The Current Era, Shopping Has Become A Trend. People Do Not Just Prefer Retail Shopping But Also Are Switching To Online Shopping. Online Shopping Has Become A Key Platform For Purchasing The Electronic Items. As A Large Amount Of Variety In Electronics Are Available At Just A Click Away. It Has Become Convenient For The Customer To Examine As Per Their Criteria And Has Become Competitive For ECommerce Sites To Sustain The Loyalty Of Customers. With The Fast Growing Pace Of Technology, New Inventions To Comfort Customers Are Keeping Coming In Market. Customer Perception Towards These Electronic Products Decides The Future Of The Product. As Market Has Turned Virtual These Days, A Customer Analyses His Needs, Desire To Purchase Latest Updated Products On These Online Sites...........
Keywords : Customer Perception, Amazon, Flipkart, E-Commerce, Electronic Purchase.
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Operation
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Paper Type | : | Research Paper |
Title | : | Impact of Business Performance and Tqm on the Smes of Mexico Impacto De Business Performance Y Tqm En Las Pymes De México |
Country | : | México |
Authors | : | José G. Vargas-Hernández || Vanessa Yesenia || Vázquez Lerma |
Abstract: The purpose of this research is to analyze the degree of effectiveness of TQM in SMEs in Mexico as a function of Business Performance, considering that Business Performance is related to Total Quality Management. This research is analytical and descriptive, since no statistical method is used, only the variables and the research problem are analyzed in detail and in a detailed manner, and descriptive because tables and tables can be found to help facilitate understanding of these important concepts. This research will analyze the impact of both variables, and with this, the entrepreneurs can make the necessary changes in their production line or in their employees to obtain better and greater positive results.
Keywords : Business Performance, Total Quality Management (TQM), SMEs, Effectiveness JEL: M12, M21, M31.
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(TQM): Strategies for competitive advantage. Procedia. Social and Behavioral Sciences, 24,, 1650-1662.
[2] Agus, A. K., Latifaah, S. (2000).The structural impact of total quality management on financial performance relative to
competitors through customer satisfaction: a study of Malaysian manufacturing companies. Total Quality Management, 814-819.
[3] Ahmad, M. F. (2012). Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM.
Procedia . Social and Behavioral Sciences, , 186-191.
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[5] Alfalla Luque, R. M. (2012). Is worker commitment necessary for achieving competitive advantage and customer satisfaction when
companies use HRM and TQM practices? . Universia Business Review, 36, 64-88.
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Paper Type | : | Research Paper |
Title | : | Innovative Operation Strategies in VUCA world |
Country | : | India |
Authors | : | N. Balasubramanian |
Abstract: Today's Business Landscape Is Bounded By Factors Like Global Interdependence, Flatter And Leaner Organizations, Accelerating And Ever Changing Technology, Mergers And Acquisitions, Spin-Offs, Closures, Frequent Disruptions In The Market Place And Constant Need For Innovation And Changing Strategies. Every Organization Needs To Be Nimble, Agile, Adaptable, Learning To Embrace And Implement Changes And Align Their Resources To Critical Business Strategies If They Want To Overcome The World Of Volatility, Uncertainty, Complexity And Ambiguity (Vuca). The Current Management Approaches And Planned Business Operations Strategies In A Conventional Way Has To Move On To Context-Mindful Framework Of Involving All Stakeholders In The Value Chain, Thereby Agility & Readiness To Move Out From Known Certainty And To Catch On The Unknowable Chaos And Disruptions. Process Innovation And Creativity To The Value Chain Are Key Elements To Successful Operations Strategies.
Keywords : Agility, Creativity, Digital Transformation, Leadership, Operations Strategy, Process Innovation, Strategic Fit, Sustainability, Vuca.
[1] Skinner W., Manufacturing In The Corporate Strategy, John Wiley.
[2] Skinner W., Manufacturing: The Formidable Competitive Advantage, John Wiley.
[3] Slack ,N. And Lewis M., Operations Strategy, Prentice Hall.
[4] Prahalad C.K. And Hamel.G., The Core Competencies Of The Corporation, Harvard Business Review
[5] Ernst And Young Succeeding-In-The-Vuca-Paradigm-Making-Change-Happen.Pdf
[6] Leading-In-An-Increasingly-VUCA-World.Htm
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Paper Type | : | Research Paper |
Title | : | Innovative Operations Strategies |
Country | : | India |
Authors | : | Viral Desai |
Abstract: Global Business Is Undergoing Rapid Changes. Main Reason For The Change Is The Ongoing Transformation Of Existing Stable Market, In To A Volatile, Uncertain, Complex, Disruptive, And Ambiguous Market. Advancement Of Globalization Of Business Replacing 'License Raj' Which Was Protecting Market Of The Product Earlier & There By Providing A Stable Market For The Product, Production Process, And Marketing, Has Been Replaced By The Current Market As It Opened Its Door To MNCS Across The Globe. World Over This Phenomenon Is Called Arrival Of 'VUCA'Globalization Transformed The Market Rapidly: [A] Market Size Changed From Local To Global...........
Keywords : Global Supply Chain, Transformation, Challenges, Stake Holders [Sharing Risk & Gains Of System] Strategy, Innovation, Technology Development.
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International Journal- Total Quality Management & Excellence,36(1-2)339-346.
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Learning Faster Than Competition Landsberg: Moderne Industrie Verlag
Finance
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Paper Type | : | Research Paper |
Title | : | Impact of VUCA on Fair Value Accounting |
Country | : | India |
Authors | : | CA Ajit Joshi || CA Rajul Murudkar |
Abstract: Fair Value Accounting Necessitates Considerable Subjectivity And Judgment. The ExpectedUnbiased And Rational Approach Towards Fair Value Accounting Poses Real Challenge In Vuca World.With The Implementation Of International Financial Reporting Standards (Ifrs), In The Form Of Ind-As In April 2016,The Requirement Of Fair Value Accounting And Related Disclosures Have Grown Manifold. Ias 39 Deals With Recognition And Measurement Of Financial Instruments. The Requisite Of The Standard To Measure The Fair Value Of The Financial Instrument Is Largely Influenced By The Volatility In Markets. Accounting Treatment For Plant, Property And Equipment Under Ind-As 16 Has Inherent Complexity Such As Componentization, Periodic Revaluation, Etc. Accounting For Business Combination, Pre And Post The Event, Under Ind-As 103 Is Largely Affected By Uncertainty Element...........
Keywords : Accounting, Fair Value, Ifrs, Ind-As, Reporting.
[1] Deloitte, National Seminar On "Ind-As: A Road Map For Ifrs In India" Vvpgc March 18 & 19, 2016 Isbn : 978-93-5254-333-5.
[2] Igor Goncharov On Fair Value Accounting, Earnings Volatility, And Stock Price Volatility, Lancaster University
[3] Management School, Lancaster University Bailrigg, Lancaster, Lancashire La1 4yx, U.K.
[4] Solomonzori, Blog On Global Ambiguity, Local Misinterpretation: Confusion In Ifrs Adoption, December 19,
[5] 2012 In Financial Market Regulation, Financial Reporting Standards, Governance Of Markets Tags: Accounting
[6] And Reporting, Ambiguity, Iasb, Ifrs
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Paper Type | : | Research Paper |
Title | : | Back Testing On Returns of Indian Listed Companies Using 'Intelligent Investor Defensive Equity Strategy' Of Warren Buffett |
Country | : | India |
Authors | : | Ms. Maithili Prashant Dhuri |
Abstract: Purpose: The purpose of this study is to analyse Intelligent Investor defensive equity strategies of Warren Buffett with respect to Indian listed companies. Design / Methodology: For study purpose, researcher considered 8 listed companies based on select
parameters. Data is analyzed using financial ratio and t- test.
Finding: The Study found that defensive equity strategy portfolio did not give higher compound annual growth rate (CAGR) than benchmark CAGR rate. Practical Implication: This study will guide investors and how to do investments with less risky stock and maximizing profit..
Keywords : Cagr, Market Return, Defensive Stock, Multi Bagger Stock, Intelligent Investor.
[1] Gregor Elze 2011, ―Value Investor Anomaly: Return Enhancement
[2] By Portfolio Replication—An Empiric Portfolio‖, Springer
[3] Dan Popescu, 2010, ―Warren Buffett,The Intelligent Investor‖ Bulletin Of The Transilvania University Of Braşov, Vol. 3 (52)
Series V: Economic Sciences
[4] Robert Novy-Marx 2013, The Other Side Of Value: The Gross Profitability Premium. Journal Of Financial Economics 108, 1–28.
Database
[1] Ace Equity
[2] Bse
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Paper Type | : | Research Paper |
Title | : | Financial Challenges in VUCA World |
Country | : | India |
Authors | : | Prof. Neetu Singhwal |
Abstract: Given The Economic Challenges Of Today It Is Obvious That Our Businesses Need To Be More Agile. This Is Not Something That Can Happen Overnight And In Many Cases Will Demand A Cultural Shift. I Believe We Now Live In Precarious Times And We Can't Rule Out Another Crash. This Will Be Marked By Acute Volatility, Uncertainty, Complexity And Ambiguity Within The Financial Markets. This Demands Greater Technical And Behavioural Insight. A Report By Deloitte, Global Human Capital Trends 2016 Found That Of 7000 Executives Surveyed, 92 Percent Believed That Leadership Was A Critical Priority. Furthermore 56 Percent Stated That Their Companies Were Not Ready To Meet The Leadership Challenges Presented By Today's Market Economy. In A Never-Ending Game To Stay Competitive, Organizations Today Are Embarking Upon More Change Programs Than Ever...........
Keywords : Financial Challenges, Volatility, Uncertainty, Complexity And Ambiguity Etc.
[1] Anita Sarkar.,(2015). We Live In A Vuca World: The Importance Of Responsible Leadership, Vol 30, No.3, Pp.9-1, Emerald Group
Publishing, Development And Learning In Organizations.
[2] Avolio, B.J. And Gardner, W.L. (2005), Authentic Leadership Development: Getting To The Root Of Positive Forms Of
Leadership, The Leadership Quarterly, Vol. 16 No. 3, Pp. 315-338.
[3] Bass, B.M., (1985). Leadership And Performance Beyond Expectations, Free Press, New York, Ny.
[4] Coldwell, D.A.L., Joosub, T. And Papageorgiou, E. (2012). Responsible Leadership In Organizational Crises: An Analysis Of The
Effects Of Public Perceptions Of Selected Sa Business Organizations Reputations, Journal Of Business Ethics, Vol. 109 No. 2, Pp.
133-144.
[5] Doh, J.P. And Quigley, N.R. (2014). Responsible Leadership And Stakeholder Management: Influence Pathways And
Organizational Outcomes, Academy Of Management Perspectives, Vol. 28 No. 3,Pp. 255-274.
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Paper Type | : | Research Paper |
Title | : | Mobile Money: Profitability Analysis Using ACTA Framework |
Country | : | India |
Authors | : | Mrs. Asmita Pramod Pokharkar |
Abstract: Mobile Money also known as M-Wallet system offer a multiple options , as a locomotive for financial inclusion, and as an evolving markets business opportunity for providers. Billions of individuals and millions of small businesses in developing economies today lack access to savings and credit. facilities Success in financial inclusion needs approaching these users with products that go beyond payments and can significantly improve people‟ s financial .literacy. Providers who can do so profitably can tap into untouched markets. To uncover how digital payments providers can capture these opportunities while benefiting people currently without access to financial services, some of institutes have examined the actual financial and transaction data of a sample of m-Wallet providers.
Keywords : ACTA Framework adjacencies, cash-in-cash-out (CICO), Mobile Money.
[1]. Digital finance for all: Powering inclusive growth in emerging economies, McKinsey Global Institute, September 2016.
[2]. "Mobile financial services in Africa: Winning the battle for the customer," McKinsey on Payments, September, 2017.
[3]. Assessing risk in digital payments," Bill & Melinda Gates Foundation, Financial Services for the Poor, February
[4]. Mobile money in emerging markets: The business case for financial inclusion Authored by: Philip Osafo- Kwaako,Marc Singer,Olivia White,Yassir Zouaoui
Books:
[5]. Impact od Technology in Banking sector by Avasthi Archana.